Frequently Questions

Why you should choose
our services

  • How can I apply for New Purple connection?
  • How I can get in touch with Purple?
  • How to test my Internet Speed?
  • What is my Customer ID?
  • What is FUP (Fair Usage Policy)?
  • How I can change my Wi-Fi password?
  • In case I forgot “My Account” password, how can I reset the same?
  • How can I make Online Payment of my Bill or Recharge?
  • What is Refer a Friend scheme and how can I benefit from this?
  • Can Purple Broadband customers avail the Booster/Add-On plans?
  • Can I get details of websites or pages I have visited through my Purple Connection?