Why you should choose
How can I apply for New Purple connection?
You can apply for a new connection through getting in Touch page or Make your Own Plan page on our website. You can also call us directly at our Customer Care number +91-+91-8530739900 OR email us at email@example.com
How I can get in touch with Purple?
You can contact our 24*7 Customer Care support team at +91-8530739900 or you can also write to us at firstname.lastname@example.org for any Queries, Complaints or Requests.
How to test my Internet Speed?
In order to get the best test results, we recommend you to check your Internet Speed on www.speedtest.net. If your speed test result falls below your current plan’s range, please ensure the following checkpoints : Turn off your Wi-Fi port and Connect your Laptop/ desktop directly via LAN cable to avoid any interference. Close any programs/ updates or in-progress downloads that are using your connection and ensure disk utilization is below 10% Reset your internet modem and/or router and rerun the speed test.
What is my Customer ID?
Your Customer ID is the unique account number of 7-15 numerical digits allotted to you by our CRM and Billing System at the time your account is registered with us initially. You can ask for any account details via the Customer ID.
What is FUP (Fair Usage Policy)?
While the packages are designed to give unlimited broadband experience to the subscribers, few customers may use an excessive amount of the data transfer, causing traffic congestion on the network. In order not to impair the experience of other users, a Fair Usage Policy is applied. This helps to give the desired Internet usage experience to all users, especially since broadband is a shared bandwidth experience and the over-usage of a group of customers must not affect the rest of the users.
How I can change my Wi-Fi password?
To change your Wi-Fi password or Wi-Fi Name (SSID), please follow these steps: 1. Log in through the IP address, Username and Password mentioned at the back of your router. 2. Then change the password mentioned under WPA PSK2- ******* 3. In order to change the Wi-Fi Name (SSID), please update the name mentioned under SSID
In case I forgot “My Account” password, how can I reset the same?
You can call us at +91-8530739900 and we will ask you security questions to confirm and validate your records in our database. Once confirmed, the password will be sent via SMS to your registered mobile number.
How can I make Online Payment of my Bill or Recharge?
For making online payment follow the steps below: 1. Click on Quick Pay Option given on the home page 2. Fill in your payment details and your customer ID 3. From there, you can select an option between 1. PhonePe OR 2. Google pay and complete the transaction.
What is Refer a Friend scheme and how can I benefit from this?
As a Purple Network Customer, you get rewarded with Rs. 400 cash for every single reference that gets converted to Purple Broadband and your friend gets Rs. 100 cash as well. To refer, visit Refer a Friend
Can Purple Broadband customers avail the Booster/Add-On plans?
Purple Broadband service does not have Booster Top-Up or Add-On Plans.
Can I get details of websites or pages I have visited through my Purple Connection?
We do not capture the details of the website/content for the usage done by the customer, as these details might have confidential details of his/her financial activities. Disclosure of these details might cause financial loss, hence we do not capture and share the details with a customer as per the Security Purpose.